Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at baitaloudsa@gmail.com. Please note that returns will need to be sent to the following address: 88 Spearman Road, Sparks, Berea, KwaZulu Natal, 4091

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at baitaloudsa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

South African cooling off periods
If a consumer is approached by a supplier through direct marketing (e.g. in person, mail, or electronic communication) and then makes a purchase, they have a 5-business-day cooling-off period to cancel the transaction without a penalty.

For online purchases, the Electronic Transactions and Communications Act (ECT Act) grants a 7-day cooling-off period for goods or services purchased online.

 

Cancellation

Consumers must notify the supplier in writing of their intention to cancel within the specified timeframe.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at baitaloudsa@gmail.com.